Product: AI Voice by Vision Tact
Company: Vision Tact FZCO

At Vision Tact FZCO (“Vision Tact”, “we”, “our”, “us”), we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use AI Voice by Vision Tact (“AI Voice”, “the Service”), including our website, APIs, and related services.

By accessing or using AI Voice, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of data when you use AI Voice:

1.1 Personal Information

  • Name, email address, contact details.
  • Account login credentials.
  • Billing information (payment method, invoices, transaction history).

1.2 Usage Data

  • Text, audio, and content you input into AI Voice (e.g., scripts, prompts, recordings).
  • Generated voices and audio outputs you create.
  • API usage data (requests, integration logs, metadata).
  • Device, browser, and IP address information.

1.3 Technical Information

  • Cookies, analytics data, and session logs.
  • Location data (city, country level only).
  • Performance and diagnostic data to improve the service.

2. How We Use Your Information

We process your data for the following purposes:

  • To provide and operate AI Voice features (text-to-speech, voice cloning, voice generation).
  • To customize and improve your experience.
  • To process payments, subscriptions, and invoices.
  • To train and enhance AI models (only with your explicit consent for voice training and cloning).
  • To provide customer support and respond to inquiries.
  • To maintain security and prevent abuse, fraud, or misuse.
  • To comply with legal obligations and regulatory requirements.

3. Voice Data & Content Handling

  • User Inputs (Text & Voice): Your input text and voice recordings are processed to generate audio output.
  • Voice Cloning: If you request a custom voice model, we require explicit consent and ownership rights for the recordings you provide.
  • Data Retention: We store your generated content and training data only as long as necessary for providing the service, unless you request deletion.
  • Data Ownership: You retain ownership of your input content and generated output. Vision Tact only uses data for service delivery and improvement (with consent).

4. Sharing of Information

We do not sell or rent your personal data. We may share data in the following circumstances:

  • Service Providers: With trusted partners who assist in hosting, payment processing, analytics, and customer support.
  • Legal Compliance: If required by law, regulation, or valid government request.
  • Business Transfers: In case of merger, acquisition, or asset sale, your data may be transferred to the new entity.

5. Data Security

We implement industry-standard security practices to protect your data, including:

  • Encryption of data in transit (SSL/TLS) and at rest.
  • Access controls and multi-factor authentication.
  • Regular security audits and monitoring.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. International Data Transfers

As a global provider, your data may be transferred and processed outside your home country, including in the UAE, USA, and EU regions. We ensure such transfers comply with GDPR, CCPA, and other applicable privacy laws.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access & Portability: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data (“Right to be Forgotten”).
  • Restriction: Limit how your data is used.
  • Objection: Object to processing for specific purposes.
  • Consent Withdrawal: Withdraw consent for voice training or marketing.

To exercise these rights, contact us at privacy@visiontact.com.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality.
  • Analyze traffic and usage trends.
  • Store user preferences.
    You can disable cookies in your browser settings, but some features may not function properly.

9. Third-Party Services

AI Voice may integrate with third-party platforms (e.g., CRMs, payment processors). Their use of your data is governed by their respective privacy policies.

10. Children’s Privacy

AI Voice is not directed at children under 16, and we do not knowingly collect personal data from them. If we become aware of such data, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new Effective Date. We encourage you to review it periodically.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Vision Tact FZCO
Dubai Silicon Oasis, Dubai, UAE
📧 Email: privacy@visiontact.com
🌐 Website: visiontact.com